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December 01, 2004

The Netflix customer service gene

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Posted by Dominic Basulto

David Pogue of the New York Times gives us another reason to love Netflix: an "awesome, humane, sensible policy" when it comes to replacing lost DVDs. With increased competition from Blockbuster and Wal-Mart in the online DVD rental market, it's these little touches that can help Netflix maintain its market leader position.

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